Terms & Conditions

These terms and conditions create a legal binding between Himalayan Masters and our client to ensure a safe and enjoyable experience. Please read the terms and conditions carefully before booking a trip with us.

Nepal Trip Booking Policy

To secure your booking, you can either fill out our online form or reach out to us through email; then we will send you a manual booking form. Or, you can visit our office in Saat Ghumti, Thamel, Kathmandu.

You must pay 20% of your trip cost (in USD, exchange rate set by Nepal Rastra Bank) to confirm your booking.

The booking amount is non-refundable. However, it is a lifetime deposit, so you can visit Nepal anytime and trek with us.

Rest of the trip amount is payable before the trip, during the trip briefing. Payment can be made through Visa and Mastercard or in cash.

Last Minute Booking Policy

Last-minute booking can be done at least 1 day before the trip departs, subject to availability.

Full payment must be paid at the time of booking, and this amount is non-refundable.

Cancellation and Refund Policy (Nepal Trip)

Trip cancellation can be done 30 days before the departure date.

The client is obligated to email us with a detailed notice/explanation of the reason for the cancellation. After inspection, the office will refund up to 80% of your advance. The deposit is fully non-refundable if you have not made a full booking payment.

If the cancellation is made 15 days before the trip, you must inform Himalayan Masters with a detailed explanation. Depending on the situation, we will refund up to 30% of your advance and 60% of other payments.

If the cancellation is made within 15 days from the departure date, Himalayan Masters is liable not to refund any amount, and no fund will be issued (NO REFUND POLICY).

In case you want to claim Trip Cancellation Insurance, we are here to assist you by providing supportive documents, such as receipts for the funds paid.

Trip Cancellation by Himalayan Masters Policy

If we cannot conduct or continue the trip due to some special reason, weather, legal, or political reason, we will refund you in full minus the bank transfer charges.

For any big change or cancellation made by Himalayan Masters, we will email you with a new plan and possible explanation. You have three working days to review the changes. We will again notify you after 7 days, and if there is no response after 7 days, we will assume that you have accepted the changes by default.

Special Cancellation Due to NO-SHOW

If the client fails to contact Himalayan Masters at least 72 hours before the tour and does not appear on the trip, we are liable not to refund any amount.

Trip Rescheduling Policy

In case you need to postpone, prepone, reschedule or transfer your trip to another person for free, you need to inform the company at least 3 weeks before your departure date.

In case of trip rescheduling or cancellation, we will arrange an alternative trip of the same price as you originally booked. However, any cost of services that you have already used is non-refundable.

If your trip requires a flight, hotel reservation, or other services, you must contact the company for a refund or rescheduling.

During the trip, due to unforeseen situations, if the trek route or itinerary is likely to be changed, Himalayan Masters hold the right to do so.

Early Return Policy

In case of any failure to complete the trip or return early for any reason by the client, we are not liable for refunds for any expenses (meals, accommodation, or any services) during the trip.

If you commit any unlawful action during the trip and are compelled to leave the destination/country, we are not liable for any refunds.

If the trip is incomplete due to any reason from the Himalayan Masters side, we will reimburse the amount after deducting the expenses already made during the trip.

Passport and Visas

To visit Nepal, you need to have at least 6 months of validity of your passport.

You can obtain a Nepal visa from a Nepalese consulate in your country or get a Nepal visa on arrival at Tribhuvan International Airport, Kathmandu.

For convenience, you can fill out the Nepalese Tourist Visa form online, valid for 15 days, and present a hard copy of the form at the immigration office upon arriving in Nepal.

All the permits, inclusive of the trip package, are arranged by the Himalayan Masters. For that, you need to submit scanned copies of your passport, passport-sized photos, and travel insurance.

Unforeseen Circumstances Disclaimer

All our trips in Nepal are conducted in compliance with the rules and regulations implemented by the Nepal government. However, Himalayan Masters is not responsible for any changes in the itinerary due to unforeseen circumstances beyond our reach.

These circumstances could include last-minute updates in government rules, politics (local and national level), natural calamities, pandemics, government restrictions, weather conditions, client health issues, road closures, fights, clashes, demonstrations, flight delays or cancellations, etc.

For any expenses under these circumstances, Himalayan Masters is not responsible to the client. For such cases, we recommend that you have travel insurance that covers trip cancellation and emergency helicopter evacuations.

Your Choices and Rights

You hold certain rights regarding your personal information. You can access, correct, and delete your data by reaching out to us using the contact information provided below. Additionally, you may have the right to object to or restrict certain processing activities. We respect your choices and will comply with your requests in accordance with applicable laws and regulations.

Third-Party Links

Our Services may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not govern the privacy practices of these third-party websites or services, and we hold no responsibility for their actions. We encourage you to review the privacy policies of these third parties before providing any personal information.

Updates to this Privacy Policy

To reflect changes in our information practices, we may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other suitable communication channels. By continuing to use our Services after the effective date of the revised Privacy Policy, you signify your acceptance of the updated terms.

Risk and Responsibility

While Himalayan Masters takes all the precautionary and safety measures to ensure your safety, the trips still include several risks such as personal injury, illness, property damage, and death due to physical exhaustion, altitude sickness, natural causes, etc. By booking a trip with Himalayan Masters, you acknowledge and accept these risks and agree that the company and our employees are not held liable for any unfortunates during the trip.

Travel Insurance

It is recommended that all our clients have travel insurance that provides coverage for various situations, including but not limited to weather-related issues, personal injury, illness, property damage/loss, medical expenses, helicopter evacuation, trip cancellation, natural disasters, and death.

Himalayan Masters shall not be held liable for any expenses not covered by the client’s travel insurance policy.

Domestic Flight/Transport Delay/Cancellation/Extra Money

Domestic flight delays or cancellations in the mountainous region due to bad weather are common, especially during the treks in the Everest region. Also, due to bad road conditions, there could be delays or cancellations in transport.

During such cases, Himalayan Masters is not responsible for any additional costs or inconveniences.

In case of flight delay/cancellation from Lukla from/to Kathmandu, a chartered helicopter might be required, shared among 5 individuals. It is advised to have a minimum of $550 per person (one way) in case a situation arises. Clients themselves are responsible for any expenses incurred for helicopter services; Himalayan Masters is not responsible.

Health and Fitness

Before planning for a high-altitude trip in the Himalayas, you must know that you need decent physical fitness. We recommend consulting with your physician to assess your fitness for the journey.

If you have any persisting disabilities, chronic diseases, or allergies, you need to inform your travel agency (Himalayan Masters) while making your booking.

Remember, the walking duration and distance mentioned in our itinerary are near values and may not apply to everyone.

Children

Individuals under the age of 16 must be accompanied by a legal guardian or parent.

Booking From Partner Websites

All tour packages of Himalayan Masters that have been booked via any third-party website, TripAdvisor, Booking.com, etc., are subject to all terms and conditions mentioned on our website. You will also be bound to the terms and conditions of the respective third-party website where you made the bookings. Himalayan Masters will not be responsible for any refunds for the tours booked via third-party websites.

Discount and Giveaway Terms and Conditions

Himalayan Masters may change the details of discounted tour and trip giveaway packages without notice. Trip discounts and free trips are non-transferable; only the travellers who booked/ earned them are awarded them. Such a tour must be immediately booked by paying the advance amount, and travelling should be arranged at the mentioned time. Delay in booking and arrival might result in additional charges.

Complaints

If you have any concerns or complaints about the trip or anything related to the trip, please inform our staff as soon as possible. We will promptly resolve any issue, as our client’s satisfaction is our utmost priority.

Participate Behavior Policy

Himalayan Masters has the right to terminate your participation in the trip under any of your misconduct, such as causing vandalism, distressing fellow travellers, engaging in illegal activities, and so on. No refunds or compensations will be awarded to the individual.

Application Law and Competent Jurisdiction

The terms and conditions are governed by the Nepal government. So, any disagreements or disputes arising from these terms and conditions will be settled only by the Kathmandu District Court, Patan High Court and Supreme Court. There won’t be any legal proceedings in foreign countries, and both parties agree that the courts mentioned above are the only legal places to address any claims.

All participants of the trip agree that they have read these terms and conditions in depth and agree to them. 

Full Name of Participant: _________________________________________
Signature of Participant: _________________________________________
Date: ______________________

Full Name of Himalayan Masters Representative: Sandip Dhungana

Position: Owner

Signature: _____________________

Date: __________________________